HeatDone Register

Your heat-network registration, done.

We prepare, evidence-link and submit your Ofgem registration after your authorised sign-off.

Check your network See exactly what you receive

£995 fixed price

A done-for-you registration service for one simple communal heat network.

Your organisation keeps final control

You review and authorise every answer. We submit only after your sign-off.

Five working days after complete inputs and live access

The clock starts only when the agreed documents and delegated access are ready.

Sample evidence matrix

Sample material

Ofgem field	Proposed answer	Source	Exact location	Status
Ofgem fieldNetwork name and address	Proposed answerGreenwich Point communal network	SourceNetwork overview	Exact locationPage 1	StatusProvided
Ofgem fieldOperator and supplier	Proposed answerSame legal entity	SourceCompany structure	Exact locationSection 2	StatusProvided
Ofgem fieldNetwork configuration	Proposed answerSingle communal heat network	SourceNetwork schematic	Exact locationDrawing HN-04	StatusProvided
Ofgem fieldMetering information	Proposed answerBulk and dwelling meters	SourceMetering specification	Exact locationAppendix B	StatusProvided
Ofgem fieldComplaints process	Proposed answerExisting process supplied	SourceCustomer handbook	Exact locationPages 18–20	StatusProvided
Ofgem fieldContinuity plan	Proposed answerExisting plan supplied	SourceBusiness continuity plan	Exact locationSection 4	StatusProvided
Ofgem fieldVulnerable customers	Proposed answerExisting process supplied	SourceSupport procedure	Exact locationPages 3–5	StatusProvided

Illustrative sample only. Your matrix is built from your own documents and the live portal fields.

Four sample fields are shown here for readability. The delivered matrix covers every agreed portal field.

You provide

The information you already hold

Existing documents and evidence
Individual delegated portal access
Clear answers to our clarification questions
Approval of the prepared registration

HeatDone delivers

A finished, evidence-linked registration

1
Evidence matrix mapping every proposed answer
2
Prepared Ofgem registration, ready for approval
3
Completeness and consistency review
4
Submission record and final handover bundle

What the fee buys

Four work products you can inspect.

The evidence is not a vague “review completed” claim. Each agreed portal answer is traceable, each unresolved point is visible and the approved submission is retained as a record.

Evidence matrix

Each proposed portal answer, its source document and the exact page or section used.

Blocker register

One consolidated list of anything missing, contradictory or requiring your decision.

Approval copy

The exact prepared answers your authorised representative reviews before submission.

Submission record

The approved version, sign-off record and portal receipt or reference retained together.

The matrix shown above is a fictional example of the delivered structure, not client work or evidence of completed engagements.

How it works

Three clear steps. You stay in control.

Send your documents

Share your existing records and give us individual, revocable portal access.

Review the prepared answers

We map every proposed answer to its source and flag any gap in one list.

Approve and submit

You review the final version. We submit only after your authorised sign-off.

Checked against Ofgem's published process

The service follows the real registration journey.

HeatDone is independent. These are public facts from Ofgem that underpin the workflow — not an endorsement of HeatDone.

Official sources checked 28 July 2026.

Third-party access

Ofgem's journey allows an organisation to give a third party separate permissions to view, edit and send.

Read the Ofgem source

Real registration scope

The journey covers organisation, technical, customer and metering, consumer-protection and billing information.

Read the Ofgem source

Existing-network deadline

Ofgem's operational guidance gives 26 January 2027 as the registration deadline for existing networks.

Read the Ofgem source

Fixed-price service

Is your network a fit for the £995 service?

The fixed price is for one already-documented, simple communal network. Answer four questions before sharing any documents.

Do not share documents at this stage

Five-day clock starts after complete inputs and live access

Quick eligibility check0/4

1Is one legal entity already documented as both operator and supplier?

2Is this one simple communal heat network?

3Are the complaints, continuity and vulnerable-customer processes already in place?

4Can you provide the existing records and individual, revocable portal access?

Answer all four questions to see the likely next step.

Fixed price

£995

One eligible organisation and one simple communal heat network. Paid before work starts.

working days
to the first complete result or one blocker list

working days
to complete after all inputs and access are ready

Clear boundaries

Registration support, without blurred responsibility.

We do not decide your legal roles or write missing policies.

We do not provide legal, regulatory or technical advice.

We do not certify technical performance or guarantee an outcome.

We do not submit anything without your written authorised sign-off.

Before you start

Straight answers to the practical questions.

HeatDone prepares and submits a registration. It does not replace the client's responsibility for understanding and meeting the regulatory requirements that apply to it.

Read Ofgem's guidance on client responsibilities

What does HeatDone Register do?

We prepare the portal answers, link each proposed answer to your evidence, flag blockers in one list and submit only after your authorised representative has approved the final version.

Who is the £995 fixed-price service for?

It is designed for one eligible organisation with one already-documented, simple communal heat network in England, Scotland or Wales. We confirm eligibility before accepting payment or documents.

What does the client need to provide?

Your existing organisation and network records, your existing customer procedures, clear answers to clarification questions, individual revocable portal access and final authorised approval.

What does the client receive?

An evidence matrix, one blocker register, an approval copy of the prepared answers and a final handover bundle containing the approved submission and portal record.

When does the five-working-day clock start?

Only after all agreed documents and answers are complete and the individual delegated portal access is live. Missing information pauses the work until the blocker is resolved.

Is HeatDone part of Ofgem?

No. HeatDone is an independent service and is not affiliated with, endorsed, approved or certified by Ofgem. The client remains responsible for its legal roles, declarations and final approval.